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ChatBotKit introduit les API Upvote et Downvote dans sa suite d'outils

ChatBotKit introduit les API Upvote et Downvote dans sa suite d'outils. Ces nouvelles fonctionnalités permettent aux entreprises de collecter et d'analyser plus efficacement les mesures de satisfaction des utilisateurs. Le retour d'information en temps réel sur les performances du bot permet d'affiner les réponses et les interactions en fonction des commentaires des utilisateurs. L'intégration des widgets connecte de manière transparente les boutons Upvote et Downvote aux systèmes dorsaux, capturant ainsi les sentiments des utilisateurs de manière précise et instantanée. ChatBotKit développe également un ensemble complet de fonctions d'analyse et de tests A/B afin d'optimiser davantage les interactions avec les robots.

We are thrilled to announce a significant update to our range of APIs. The Bot, Conversation, and Message APIs now all include Upvote and Downvote functionalities. These new features will enable businesses to collect and analyze user satisfaction metrics more effectively.

Developers can access these new APIs directly or through our Node SDK, providing flexibility for diverse tech stacks. By integrating these features into your systems, you can receive real-time feedback on your bot's performance, enabling you to fine-tune responses and interactions based on user feedback.

In addition, the Widget Integration now connects directly to this new API, linking the Upvote and Downvote buttons to your back-end systems seamlessly. This ensures that you can capture user sentiments accurately and instantly, enhancing your ability to optimize your bot's effectiveness.

We believe these updates will greatly improve the ability for companies to understand their users' experience and satisfaction. User feedback is invaluable for the continuous improvement and refinement of AI interactions.

But we're not stopping here. Our team at ChatBotKit is already working on the next big thing – a comprehensive Analytics and A/B Testing feature-set. These new features will provide users with powerful tools to analyze bot performance and run experiments to optimize interactions.

Stay tuned for more updates and thank you for choosing ChatBotKit as your AI chatbot solution provider.

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